What is our scheduling process to meet with a counsellor?

Considering counselling, as an option for help, can often be outside your comfort zone. We understand the potential anxieties of getting started in this process.  Please be assured, we want to make this scheduling process clear and user friendly, while minimizing unnecessary pressures.

  • Setting Up A Counselling Session- your intake process follows 3 simple steps
  • Day Of Your Counselling Session- your expectations shaped by 3 recommendations

West London Alliance Church provides counselling facilities that offer an inviting atmosphere, where we hope you find the space to experience healing and hope. If you have any questions, please take some time to contact your counsellor or talk with the staff that greet you.

You may feel disoriented, confused, or frustrated right now.  In fact, you may be experiencing a range of emotion from holding-on to being overwhelmed.  Please know something, God wants you to rest in His shepherding care and renew your soul (Psalm 23:3). – Rick Walton

Covid-19 Updates

Please see our Covid-19 page for updates on counselling options.



You can get started by using one of the following options:

Online Form

Click “Contact Us” to request a counselling session. You will be directed to simply complete the CONTACT US form online.


Email to request a counselling session. Please provide your name, phone number, and a summary for reaching out.


Call 519-471-8716 ext. 122 to request a counselling session. Please provide your name, phone number, and a summary for reaching out.



You will receive an “orientation kit,” in following up with your appointment request.


The orientation letter introduces you to the counsellor and helps guide you through completing the forms.

Counselling Agreement & Confidentiality

The counselling agreement  and confidentiality will provide you clarity on the mutual expectations between you and the counsellor.

Personal Data Inquiry

In order to serve you well, the personal data inquiry (PDI) form provides essential information on yourself and the situation that you are seeking support and help. 



After you have provided the completed “Orientation Kit,” you will confirm with your counsellor the date, time, and location of your session.


Dates will be scheduled based on mutual availability, and the triage of urgency from the completed “Orientation Kit.”


Times available for counselling will need to be discussed with your counsellor. 


The location for counselling could be either in-person at WLA Church, or online (typically via Zoom). You will need to confirm the format you prefer for counselling.

You may have more questions.
We understand.

We believe that reaching out for help is a courageous step of faith in God.

In fact, the investigation you are doing now to consider scheduling a session means you are taking a positive “step.” So, We are praying for you that you continue to make those “steps” forward along the way of re-orienting yourself to True North, Jesus, while you seek biblical counsel to navigate life biblically through this struggle or suffering.


Frequently asked questions

Biblical Counseling is provided through the ministry of WLA Church, there is no charge for the counsellors time in the sessions.

Please bring a one-time “materials cost” of $25 to your first session.

Two forms of payment can be made:

  1. Cash
  2. Cheque.

Please make all cheques out to “WLA Church,” and in the memo line write “Counseling Resources.”

If there are any additional cost for resources, the counsellor will make you aware in advance. The counsellor will be sensitive to any financial restraints, so please discuss your situation in person for any assistance.

Counsellors determine the number of sessions according to your individual needs. Your counsellor will work with you to determine the number of sessions recommended, although your total investment is often not known at the onset of counselling.

  • Core Services– In our core services areas, counselling is a process that considers a complexity of factors. Those conversations will involve more than basic symptom discussion, and provision of three steps to fix your situation. While each person needs are unique, there is a process of understanding you in context, discovering biblical truth to orient and guide you, and practical implementation with God’s help to see real lasting change and growth.
  • Specialized Services– In our specialized service areas, the counselling process is much easier to plan for sessions. The sessions help to process, engage and apply the assessment results.

We typically process all inquiries within 48 hours of receiving the online request. Our counsellors will seek to triage each situation, so please be upfront with the urgency of the need.

However, if you are unable to meet with a counsellor in the timeframe you require, you should contact a physician, a local emergency room or the local police department when necessary and appropriate by dialling 911.

In order to plan for your sessions, the following is a guideline to assist you:

  • Core Services- these sessions involve orientation and regular sessions. These sessions will normal take 1 hr. 15 min. to 1hr 30min.
  • Specialized Services- these sessions involve orientation and counselling/coaching sessions. The orientation is 3o min over a video platform. After the assessment has been completed, there will be 2 x 2 hr. counselling/coaching sessions. (NOTE: a 3rd session may be recommended in some situations, but this would add only an additional 1 hr. session.)

WLA Church does provide biblical counselling, as a ministry of our church at no cost for the counsellors time. In addition, we believe that lasting change and growth is best supported within the community of a local church. Therefore, we believe it is reasonable and wise to ensure you are attending a local church.

While you do not have to be a member of WLA church, we do ask that you either begin or continue attending a local church in your area, throughout your time receiving biblical counselling. If you are not consistently involved in a local church, we welcome you to attend WLA during your counselling.

We request that if you cannot keep an appointment, you notify us at least 24 HOURS IN ADVANCE.

If you need to reschedule an appointment, we will be happy to assist you.

The counsellor has the right to terminate counselling, if there are repeated cancellations, repeated failures to complete homework assignments, or a general lack of participation in the counselling process.

Are you ready for support & help? We look forward to hearing from you.